Terms and Conditions

Copyright

©Copyright 2020 Smith Wild Photo.  All rights reserved.

All photography and images and content found on this website are protected by copyright.

Reproduction in any form, even for personal use (including downloading, screen grabbing, linking to, or printing copies) is unlawful unless with the express written consent of Stephen and Marie Smith of Smith Wild Photo.

Product specification

The options available, for each of our products, are described in detail on the respective pages within this website. These reflect the specification as defined by our product suppliers. From time to time it may be necessary to make a change to a product (eg. where a supplier makes changes to its own specification). We reserve the right to accept an alternative where that alternative is sympathetic and of a similar standard to that advertised. Otherwise, we will come back to you to discuss any variation.

Delivery and returns

All prices quoted include UK mainland delivery as standard. However, locations beyond (UK islands and overseas) may attract a surcharge. We do only pass through the charges applied to us by the carriers. Simply get in touch, with your location and the product you are interested in, and we’ll be happy to get you a quote.

Delivery periods are taking a little longer right now. Our print laboratories are still working on reduced staffing as they manage the Covid-19 ‘back to work’ situation and safe distance working practices. As we process every single order individually then please allow us a little extra time to ensure your product is processed with care. Delivery times are very much improving, but we would say to allow a couple of weeks at the moment, particularly for the fine art photos.

Finally, we hope that in all instances you will be completely happy with your product. If your package is damaged on arrival this should be clearly noted and recorded before accepting through the requisite delivery carrier. Take photos and note it as ‘damaged’ on any signature with the carrier. Without this, we are unable to pursue a claim for damage through mishandling.

The images we produce are printed to accurate digital colour standards by professional laboratories, to ensure the image is reproduced as it was intended. We have spent a good deal of time researching and working with the labs so we can be confident of a true representation every time. We would advise that in the unlikely event of a colour deviation this is more likely to be attributable to having been viewed on an uncalibrated device/monitor/screen.

However, we really want our customers to be delighted with their purchase, so please do get in touch if you have any questions so we can work with you to try and find a solution. Please do give us a call.